Claims Appraiser

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Date: Mar 3, 2026

Location: North York - Toronto, ON (Hybr, CA Kitchener, ON (Hybrid), CA Montreal, QC (Hybrid), CA

Company: Wawanesa Insurance

 

Job ID: 9857 


Employment Type: Existing Role

Working Business Language: english. This role is considered a head-office role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English.  As such, the successful candidate must be fully proficient in English.
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour m4arket conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $65,000 - $85,000. Candidates with salary expectations outside of the range are still encouraged to apply. 

About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Toronto (North York), ON; Kitchener, ON; Montreal, QC.
 

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

The Image Desk Appraiser contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the assessment and evaluation of complicated automobile or property estimates with the aid of a computer application.  This is a desk position.

 

Job Responsibilities

  • Provide exceptional customer service
  • Conduct technical analysis of submitted repair estimates with estimating software to ensure compliance with company standards and industry best practices
  • Communicate with repair facilities, estimators and adjusters as required to ensure accuracy and completeness of estimates  
  • Refer estimates to appropriate parties for re-inspection as required
  • Meet company service standards by maintaining an active production schedule and diary system
  • Develop positive business relationships with internal and external parties
  • Maintain vigilance in the detection and prevention of fraud
  • Serve as a resource person to less experienced adjusting staff and appraisers
  • Remain up-to-date with legislative changes, trends in the insurance industry, estimating practices and developments in vehicle or property repair procedures and materials
  • Perform other duties as required

Qualifications

  • 5 + years vehicle estimating experience.
  • Hold a valid Groupement des assureurs automobiles (GAA) permit is considered an asset.
  • Professional/technical designation is required.
  • Expert  knowledge of estimating software (Mitchell).
  • Excellent investigative and analytical skills.
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
  • Detail oriented with a critical degree of accuracy regarding data entry.
  • Excellent negotiation skills.
  • Excellent communication skills both oral and written.
  • Excellent customer service skills.
  • Good communication skills in french is considered an asset.

#LI-Hybrid #LI-AF1


Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.