Claims Technical Specialist (Remote/Hybrid within the Maritimes)

Date: Jun 8, 2023

Location: New Brunswick, CA Ontario, CA Quebec, CA Nova Scotia, CA Prince Edward Island, CA

Company: Wawanesa Insurance

Job ID: 6443 

Working Business Language: English


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: New Brunswick, Nova Scotia, or Prince Edward Island (Maritimes strongly preferred but also open to Ontario and Quebec).


The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada’s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Working under minimal supervision, the Claims Technical Specialist contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by analyzing business processes to support design and/or modification of operational policies and procedures to improve efficiency and effectiveness in the adjusting function.


Job Responsibilities:

  • Perform ongoing research and analysis of industry and competitive market trends to support process improvement
  • Recommend changes to documentation (business processes, user guides, and procedures) in order to facilitate user training as well as the integration of new processes within current operations
  • Liaise with the Executive Office, assisting with the development of rules, guidelines, manuals and forms
  • Coordinate and assist with development of regional communication plans related to operational processes, projects, and performance
  • Review and analyze regional claims results to ensure adherence to claims standards
  • Coordinate and provide instruction and/or training of regulatory requirements for compliance
  • Mentor and develop team members through the sharing of knowledge and best practices
  • Provide strong technical guidance and coaching on large loss files and those of high complexity;
  • Liaise with Defense Counsel and Adjusters to develop strong litigation file strategy and plans
  • Reserve stewardship & coaching
  • Attending and Facilitating Large Loss Meetings
  • Coaching adjusters through large loss forms and proper presentation skills
  • Ensuring timely review of the +/- 50K report and developing coaching strategies for Supervisors where necessary
  • Providing feedback on trends/issues identified through file involvement to Supervisors in order to assist in building coaching plans
  • Perform other duties as assigned


  • Minimum of seven years Property and Casualty industry experience
  • Completed CIP or equivalent Property and Casualty industry designation
  • Licensed or ability to be licensed in the Maritimes.
  • Bilingualism (English & French) an asset
  • College/University degree preferred
  • Knowledge of Microsoft Office Suite
  • Superior knowledge of coverage wordings, policy interpretation, case law, legislation, and insurance regulations
  • Excellent analytical and problem solving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions in a timely manner
  • Excellent communication, negotiation and presentation skills, with the ability to communicate at the right level for the audience and present information or arguments in a convincing manner
  • Good negotiation skills, with the ability to present information in a convincing manner
  • Excellent teamwork skills, with the ability to ensure group objectives are met


Additional Information:

  • Number of hours per week: 37.5
  • Core business hours: 8:00AM to 4:30PM AT
  • Schedule: Monday to Friday, during core business hours (Atlantic Time Zone)
  • Location: Anywhere in the Maritimes (strongly preferred), Ontario and Quebec



Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work! 

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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