Field Claims Representative - Home (Bilingual / Greater Montreal)

Date: May 23, 2023

Location: Montreal, Quebec, CA, H4P-2J4

Company: Wawanesa Insurance

Job ID: 6547 
Working Business Language:  Bilingual in French and English


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both; however, you must live near the work site/territory and able to travel by ground as much as necessary.

The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada’s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

The Senior Field Claims Representative (bilingual) contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of highly complex auto and/or property claims through personal contact with insureds, claimants, and witnesses.  Daily travel is required. This role requires regular interaction with internal and external stakeholders across Canada. As such, the successful candidate must be fully proficient in French and English.


Job Responsibilities

  • Provide exceptional customer service.
  • Interpret policy wordings, determines policy coverage and ensure appropriate reserving.
  • Investigate losses to determine liability if required.
  • Evaluate relevant information from various sources.
  • Negotiate with insureds, claimants, lawyers and insurers.
  • Coordinate services with vendors and service providers.
  • Adjust claim from inception to completion in a proactive manner.
  • Provide ongoing technical advice and guidance to junior claims staff
  • Maintain accurate records based on company standards and policies within the claims system.
  • Remain up-to-date with the latest trends in the insurance industry.
  • Perform other duties as assigned


  • 5+  years insurance adjusting experience and on the field.
  • Experience on the field (asset).
  • College/University degree is an asset.
  • Good communication skills in French and English, both written and spoken
  • Possess a Claims Adjuster Permit through the Autorité des marchés financiers (AMF).
  • Possess a Commercial Permit through the Autorité des marchés financiers AMF (asset).
  • Working toward Chartered Insurance Professional (CIP) designation (asset).
  • Knowledge of Xactimate software (asset).
  • Excellent investigative, analytical and negotiation skills..
  • Highly proficient time management.
  • Valid driver license and a clean driving record.


Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work!

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,


If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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