Share this Job

Bilingual Claims Technical Specialist (Quebec/ Remote)

Date: Mar 14, 2023

Location: Montreal, Quebec, CA, H4P-2J4

Company: Wawanesa Insurance

Job ID: 6035 

We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: Province of Quebec.

The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview


Working under minimal supervision, the Claims Technical Specialist contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by analyzing business processes to support design and/or modification of operational policies and procedures to improve efficiency and effectiveness in the adjusting function. This role requires regular interaction with internal and external stakeholders across Canada. As such, the successful candidate must be fully proficient in French and English.


Job Responsibilities

  • Perform ongoing research and analysis of industry and competitive market trends to support process improvement
  • Recommend changes to documentation (business processes, user guides, and procedures) in order to facilitate user training as well as the integration of new processes within current operations
  • Liaise with the Executive Office, assisting with the development of rules, guidelines, manuals and forms
  • Coordinate and assist with development of regional communication plans related to operational processes, projects, and performance
  • Review and analyze regional claims results to ensure adherence to claims standards
  • Coordinate and provide instruction and/or training of regulatory requirements for compliance
  • Act as a tutor for Claims Adjusters Trainees
  • Coach and mentor Claims Adjusters from all business lines when implementing new processes and/ or procedures
  • Represent the company at the Quebec court for legal cases
  • Act as a liaison with regulatory authorities (IBC, PRR, GAA, etc.)
  • Perform other duties as assigned


  • Fully proficient in French and English
  • Minimum of seven years Property and Casualty industry experience
  • Possess a Claims Adjuster license for personal and commercial lines (5A) from AMF (Autorité des marchés financiers)
  • College/University degree (asset)
  • Knowledge of Microsoft Office Suite
  • Superior knowledge of coverage wordings, policy interpretation, case law, legislation, and insurance regulations
  • Excellent analytical and problem solving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions in a timely manner
  • Excellent communication, negotiation and presentation skills, with the ability to communicate at the right level for the audience and present information or arguments in a convincing manner
  • Good negotiation skills, with the ability to present information in a convincing manner
  • Excellent teamwork skills, with the ability to ensure group objectives are met


Wawanesa is proud to be one of Manitoba's Top Employers for 2022 recognizing that we are an exceptional place to work! 

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.