Supervisor, Claims (Bilingual)
Date: Sep 13, 2024
Location: Montreal, QC (Hybrid), CA
Company: Wawanesa Insurance
Job ID: 8562
Working Business Language: Bilingual in French and English (This role requires regular interaction with internal and external stakeholders across Canada. As such, the successful candidate must be fully proficient in French and English.)
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be (or will be): $85,000 +
About Us
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Montreal, QC
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Claims Supervisor contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.
Job Responsibilities
- Provide exceptional customer service
- Coordinate and supervise daily activities of claims team
- Provide guidance and leadership to staff and specialists
- Manage service levels by organizing, distributing, monitoring workflow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
- Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies
- Conduct monthly call coaching to strive for continuous improvement and development by setting and tracking individual and team performance objectives
- Provide training and support for staff
- Perform other duties as assigned
Qualifications
- 5 + years progressive insurance adjusting experience
- Proficiency in English and French is required
- College /University degree preferred
- Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.)
- Call center experience is an asset
- Effective customer service skills including empathy and concern for our customers
- Excellent communication skills, both written and oral
- Excellent investigative and analytical skills
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
- Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
- Ability to coach, guide, and positively motivate employees
- Excellent knowledge of automobile, habitational, farm and commercial policies
- Excellent knowledge of medical and legal terminology
- Detail oriented with a critical degree of accuracy regarding data entry
- Exceptional advanced negotiation skills
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Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity Equity, Inclusion & Belonging
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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