Senior Bodily Injury Representative (Bilingual, Remote within Maritimes region))
Date: Mar 12, 2023
Location: Moncton, New Brunswick, CA, E1E-4R5 Halifax, Nova Scotia, CA, B3J-1G5 Dartmouth, Nova Scotia, CA, B3B-0A7 Fredericton, New Brunswick, CA, E3C-2M6
Company: Wawanesa Insurance
We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador.
The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Bodily Injury Representative Sr. contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of large and complex bodily injury claims.
This position supports the Maritimes region, must be able to work in the area.
Job Responsibilities:
- Provide exceptional customer service
- Interpret policy wordings, determine policy coverage and ensure appropriate reserving
- Investigate losses to determine liability
- Evaluate relevant information from various sources including medical, legal, financial and vocational to quantify loss
- Negotiate with insureds, claimants, lawyers and insurers
- Coordinate services with vendors and service providers
- Participate at private mediation, court proceedings and other dispute resolution as required
- Monitor claim from inception to completion in a proactive manner
- Provide technical advice and guidance to junior staff
- Maintain accurate records based on company standards and policies within the claims system
- Remain up-to-date with all legislative changes and trends in the insurance industry
- Perform other duties as assigned
Qualifications
- 5+ years industry adjusting experience in progressive roles
- Bilingualism is required (English and French)
- Chartered Insurance Professional Designation achieved (or near completion)
- Minimum level 2 license for New Brunswick and Prince Edward Island is required.
- In-person travel is required.
- Excellent knowledge of medical and legal terminology; including arbitration and mediation
- Effective customer service skills including patience, empathy and concern for our customers along with the ability to understand customer needs while meeting established quality service standards
- Excellent communication skills, both written and oral
- Excellent investigative and analytical skills
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
- Detail oriented with a critical degree of accuracy regarding data entry
- Excellent negotiation skills
- College/University degree is preferred
#LI-REMOTE
Wawanesa is proud to be one of Manitoba's Top Employers for 2022 recognizing that we are an exceptional place to work!
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets.
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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