Claims Adjuster Level 1 or 2 - Accident Benefits
Date: Mar 30, 2026
Location: Moncton, NB (Hybrid), CA Kitchener, ON (Hybrid), CA North York - Toronto, ON (Hybr, CA Dartmouth, NS (Hybrid), CA
Company: Wawanesa Insurance
Job ID: 9911
Employment Type: Existing Role
Working Business Language: Bilingual in French and English
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered for this role starts at: $58,000/year.
About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Toronto (North York), ON; Kitchener, ON; Moncton, NB; Dartmouth; NS.
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Claims Adjuster, Accident Benefits (Levels 1 & 2) supports Wawanesa’s commitment to delivering consistent and exceptional member experience through the fair and timely adjustment of moderate accident benefit claims. This role is responsible for assessing coverage, managing claim files from initial report to resolution, and providing clear, empathetic service throughout the claims lifecycle.
Key Responsibilities
- Provide guidance and support to injured members, delivering exceptional member experience with empathy and professionalism.
- Communicate proactively and effectively with members and stakeholders through verbal, digital, and written channels.
- Adjust moderate to high‑complexity accident benefit claims, including coverage determination and decision communication.
- Review and interpret policy wordings and explain coverage decisions clearly to members.
- Establish and maintain accurate loss and expense reserves based on medical, legal, financial, and vocational information.
- Conduct thorough investigations to determine coverage and liability, engaging internal and external resources as required.
- Coordinate services with external vendors, including legal, medical, and rehabilitation professionals.
- Negotiate and communicate claim settlements within authority limits.
- Maintain accurate file documentation and diary management in accordance with established procedures and Wawanesa’s Proactive Case Management Model.
- Maintain knowledge of policy coverages, regulatory requirements, and industry trends.
- Liaise with internal teams and external stakeholders to support effective claim outcomes.
- Contribute to employee development through training, coaching, and technical guidance, as applicable.
- Perform other related duties as assigned.
Qualifications
- Commitment to working toward the Chartered Insurance Professional (CIP) designation and required licensing.
- Completion of a post‑secondary degree, diploma, or certificate.
- Experience in insurance or a medical environment; knowledge of medical terminology is an asset.
- Strong decision‑making, critical thinking, and analytical skills with high attention to detail.
- Excellent communication skills (written, verbal, and listening).
- Strong organizational and time‑management skills with the ability to prioritize in a fast‑paced environment.
- Proven teamwork and collaboration skills.
- Exceptional customer service skills with a demonstrated ability to communicate with empathy.
- Negotiation skills are an asset.
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.