Group Implementation Specialist

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Date: Nov 8, 2024

Location: Kitchener, ON (Hybrid), CA Hybrid - Canada, CA Calgary, AB (Hybrid), CA Ottawa, ON (Hybrid), CA Moncton, NB (Hybrid), CA Winnipeg, MB (Hybrid), CA Montreal, QC (Hybrid), CA Vancouver, BC (Hybrid), CA North York - Toronto, ON (Hybr, CA Edmonton, AB (Hybrid), CA

Company: Wawanesa Insurance

Job ID: 8643 


Working Business Language: English. This role is considered a head-office role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English. As such, the successful candidate must be fully proficient in English.


Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $50,000 - $65,000. Candidates with salary expectations outside of the range are still encouraged to apply.

 

About Us
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS 
 

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

Under general supervision, the Group Implementation Specialist is responsible for supporting small to mid- size new business implementations received by the Onboarding team acting as the liaison between the Head Office and contributing parties ensuring accuracy and completeness of required documents and information.


Job responsibilities

 

  • Manage the end-to-end process by assessing the assigned new Group Implementations for the small to mid-size clients as well as Third Party Administrator Group Implementation that have standard package set up, ensuring internal teams have the right information to complete their tasks and manage deadlines for the overall implementation.
  • Act as the first point of contact for Group Implementations sent in from Sales teams, ensuring accuracy and completeness of onboarding packages.
  • Audit completed implementations including system set-up and initial client billings.
  • Proactively manage changes, risks, and issues that may arise during the implementation process.
  • Help manage internal and external relationships to ensure project delivery expectations are specified and met.
  • Communicate Group Implementations updates regularly and effectively to ensure all internal and external stakeholders are kept up to date (meetings, status updates, etc.)
  • Lead plan Administrator onboarding sessions, detailing how Plan Administrators can use Wawanesa systems to manage their programs.
  • Perform other duties as assigned.
     

Qualifications

  • Completion of post-secondary education in a related field or a combination of education and experience is required would be considered an asset.
  • Complete or actively pursuing BGA or CEBS designation considered an asset.
  • Minimum of 5 years of Group Insurance experience, including implementation and communicating directly with both internal and external business partners.
  • Strong attention to detail with ability to develop quality standards, identify relevant information and potential impacts.
  • Strong communication and negotiation skills, with the ability to communicate at the right level for the intended audience, including internal and external clients through written and verbal communication.
  • Ability to adapt quickly to changing environments, needs and customer priorities.
  • Experience delivering new Group Implementations small to mid-size clients while collaborating with multiple teams.
  • Excellence time management and organizational skills with the ability to establish priorities among competing deadlines while maintaining service standards.
  • Excellent problem solving and decision-making skills. 
  • Ability to develop and maintain strong relationships across the organization at all levels.
  • Client centric focus with the ability to see long term outcomes and impacts.
  • Experience with Microsoft Office Suite, specifically Word and Excel.
  • Bilingualism in French and English is an asset for this role.
     


Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!


Diversity Equity, Inclusion & Belonging
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, jobs@wawanesa.com.   

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.


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