Claims Assistant

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Date: Jan 22, 2026

Location: Kitchener, ON (Hybrid), CA North York - Toronto, ON (Hybr, CA

Company: Wawanesa Insurance

 

Job ID: 9679 


Employment Type: Existing Role

Working Business Language: English
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $50,000 - $54,000.

 

About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Toronto (North York), ON; Kitchener, ON
 

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

The Claim Assistant handles a variety of tasks to support Claim Adjusters, including but not limited to setting up and assigning claims, requesting reports, reviewing invoices, issuing payments and recoveries, and using multiple software.

This opportunity as a Claims Assistant will be a part of our Accident Benefit Claims team and will contribute to Wawanesa by helping our members achieve optimal recovery through member centric, fair, proactive claims handling and resolution​.

 

Job Responsibilities

  • Open new claims and assign appropriate claims adjusters.
  • Identify, sort and distribute Accident Benefit Claim Department documents.
  • Conduct data base searches.
  • Prepare forms and correspondence, and ensure successful transmission of documents to insurance clients, vendors and legal representatives.
  • Scheduling Insurer Examinations.
  • Process, coordinate, sort and distribute incoming correspondence.
  • Process payments on claim files in accordance with timelines.
  • Perform clerical duties, such as emailing, faxing, copying, and indexing.
  • Manage file storage and retrieval process for closed files.
  • Perform other duties as assigned.

Qualifications

  • Demonstrated excellent time management and organization skills with the ability to prioritize work in a fast paced, changing environment.
  • Detail oriented with a critical degree of accuracy regarding data entry.
  • Able to effectively navigate and use various technological tools, including databases and Microsoft Office Suite.
  • Excellent communication skills, both written and oral.
  • Completion of Post-Secondary education is an asset.


Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.