Senior Broker Training Specialist

Job Overview

The Broker Training Specialist contributes to Wawanesa’s success by leading, planning, designing, developing, implementing and monitoring comprehensive Sales and Business Development training programs. This role utilizes a blend of learning methodologies as the business gives direction to training needs required.
 
Job Responsibilities

• Lead the design, development and implementation of comprehensive sales and business development training programs and training methodologies with direction from business, supporting Wawanesa’s business strategy and the development needs of brokers across all regions.
• Conduct Broker training needs assessments and identify learning and development gaps that need to be addressed.
• Engage key stakeholders in the program design and focus.
• Manage launch, metrics and modifications needed to address changing needs over time.
• Partner with internal stakeholders and liaise with subject matter experts regarding the suitability of the proposed instructional design.
• Review and maintain existing training programs to ensure all content is consistent, relevant, and up to date.
• Conduct and manage program evaluations to report on program results, metrics and ROIs, assess instructional effectiveness and implement continuous improvement efforts for training programs.
• Ensure ongoing education and development by researching, creating and deploying new training opportunities for the Business Development department.
• Develop train-the-trainer programs and provide train-the-trainer sessions for internal subject matter experts.
• Obtain the appropriate program certification (courses, workshops, eLearning) as required.
• Support implementation and delivery/facilitation of in-person, virtual and mobile training, including administration and delivery.
• Market available training opportunities to brokers.
• Manage the learning management system and/or training database, as required.
• Stay current on research and monitor best practices in learning and business development and implement as appropriate for the organization.
• Perform other duties as assigned.

Qualifications

• Five to seven years’ experience planning, designing, developing, coordinating and delivering learning and development programs.
• Minimum 2 years’ experience in facilitating training/learning sessions for medium to large size groups.
• Completion of post-secondary degree/certificate or equivalent experience.
• Expertise and experience in building development programs for multiple levels within and across the organization.
• Knowledge and understanding of processes to ensure linkage of development programs with talent management and development programs including identifying experiential learning, action learning experiences, peer coaching, mentoring and other program needs that support career growth and development for employees and leaders.
• Experience in applying action learning and adult learning principles, E-learning knowledge and application in development programs.
• Excellent facilitation skills; ability to engage diverse audiences and at all levels.
• Excellent analytical and problem-solving skills, with the ability to conduct detailed analysis of information, and to create and deliver best solutions.
• Excellent communication, negotiation and presentation skills, with the ability to communicate at the right level for the intended audience using various methods.
• Excellent planning and organizing skills, with the proven ability to prioritize, handle multiple assignments, work accurately within tight timelines and interact collaboratively in a team environment.
• Excellent attention to detail with the ability to develop relevant information and anticipate and recognize potential impacts.
• Ability to deliver results in a fast-paced environment.
• Proficient with Microsoft Office Suite.
• Certificate in Adult Education (CAE, CACE) is considered an asset.
• Knowledge and experience in the insurance industry is considered an asset.
• Ability and willingness to travel as required.

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