Manager, Claims Operational Insights

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Date: Feb 3, 2025

Location: Hybrid - Canada, CA Edmonton, AB (Hybrid), CA Calgary, AB (Hybrid), CA Kitchener, ON (Hybrid), CA Vancouver, BC (Hybrid), CA Moncton, NB (Hybrid), CA North York - Toronto, ON (Hybr, CA Winnipeg, MB (Hybrid), CA Montreal, QC (Hybrid), CA

Company: Wawanesa Insurance

Job ID: 8907 


Working Business Language: English; this role is considered a head-office role and will be required to communicate with internal stakeholders across Canada where the primary business language utilized is English
 


Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $110,000- $150,000 Candidates with salary expectations outside of the range are still encouraged to apply. 

 

About Us
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS 
 

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

Working under the leadership of the Director of Claims Analytics & Insights, this role supports Wawanesa’s success by leading the efforts of the Claims Operational Insights team. 


Leveraging knowledge of claims data and processes, analytical skills, and proficiency in data visualization, the Claims Operational Insights team transforms data into timely business insights, deep-dive analysis, and critical reporting - providing Wawanesa’s Claims Operations with the tools and information they need, when they need it. This team is a crucial contributor to achieving Claims Operations objectives in the coming year and beyond.

 

Job Responsibilities

  • Lead, mentor, and further develop a group of claims experts and data analysts on the Claims Operational Insights team.
  • Manage the work of the Claims Operational Insights team, engaging closely with Claims leadership and other stakeholders as appropriate, providing detailed insights, reporting, and deep dive analysis.
  • Communicate critical insights and analysis to Claims leadership with clarity and focus, leveraging interactive dashboards, published reports, and/or presentations as appropriate.
  • Identify, develop, and recommend improvements to claims analytical and reporting capabilities, 
  • Develop and maintain strong working relationships with Claims leaders and internal stakeholders from across the organization including Actuarial, Data Management, and others. Oversee validation of reporting, enhance documentation of internal procedures, improve data quality, and ensure adherence to data governance policies.
  • Engage and collaborate with internal and external stakeholders as appropriate in support of budgeting, billing, and forecasting. 
  • Stay current with industry trends in the data and insurance spaces, challenging the team to develop best in class solutions.
  • Effective at change management, builds support and overcomes resistance for key initiatives through proven communication and persuasion skills.
  • Promote a positive and inclusive work environment that reinforces collaboration, innovation, and respect – enables the team to feel comfortable and engaged to work at their full potential while contributing to the achievement of Wawanesa’s goals.
  • Other duties as assigned.

Qualifications

  • Post-secondary degree in Actuarial Science, Mathematics, Data Science, Computer Science, or related discipline.
  • At least 7 years of relevant work experience, performing or leading data analysis, actuarial analysis, statistical analysis, developing analytical models, and/or performing analysis of claims results, in a P & C insurance context.
  • Advanced problem-solving and analysis skills with consistent rigor in quality of work.
  • Experienced communicator with a proven ability to present, coach, and persuade.
  • Effective at managing multiple priorities. Strong organization and time management skills.
  • Managerial or supervisory experience preferred.
  • Strong leadership skills, including the ability to motivate and engage high performance teams.
  • Ability to develop, retain, and attract top talent to meet current and future business needs.
  • Proficiency in Microsoft Excel and PowerPoint.
  • Proficiency in programming considered an asset (SQL, Python, and/or R)
  • Experience with data visualization tools, such as Power BI, considered an asset.

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Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!


Diversity Equity, Inclusion & Belonging
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, jobs@wawanesa.com.   

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.


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