Group Compliance & Financial Administration Specialist

Job Overview

Reporting to the Manager – Group Compliance and Financial Administration, the  Group Compliance and Financial Administration Specialists will be involved in managing and processing commission payments for brokers within the group benefits sector, handling TPA premium and audit related tasks, and performing advanced financial reconciliations. The ideal candidate will have strong Excel skills, a keen eye for detail, and a solid understanding of financial processes.

Job Responsibilities 

Commission Management: 

• Process and validate commission payments for brokers in a timely and accurate manner.
• Address and resolve inquiries related to commission calculations and payments.
• Prepare, analyze, and present detailed commission reports and financial summaries using advanced Excel functions to ensure data accuracy and actionable insights.
• Utilize strong mathematical and analytical skills to reconcile commission data, identify discrepancies, and recommend process improvements to enhance reporting accuracy. 

Financial Reconciliation and Monitoring:

• Perform advanced reconciliation of commission data and payments.
• Identify and resolve discrepancies; ensuring all financial records are accurate and up-to date.
• Assist in preparing financial summaries for management review. 
• Maintain a high level of detail and financial acumen, ensuring that all reports comply with relevant accounting standards and company policies. 

Manual Adjustments and Reporting:

• Use Excel and other tools to perform manual adjustments and detailed reporting as needed.
• Create and maintain templates for streamlined processes.
• Collaborate with Third-Party Administrators (TPA’s) to ensure accurate data and payment processing. 

Attention to Detail and Compliance:

• Ensure all process adhere to company policies and regulatory requirements.
• Perform regular audits to maintain accuracy and integrity in financial transactions.

Testing and Troubleshooting:

• Conduct full end to end regression testing for new products or process implementations,
• Troubleshoot and resolve issues related to data integrity or inconsistencies.
• Collaborate with stakeholders to identify root causes and implement solutions. 

Escalation Handling:

• Serving as an escalation point for complex or elevated commission issues that require specialized attention or resolution.
• Collaborating with internal teams and stakeholders to address and resolve escalated issues effectively and providing guidance on handling escalated cases.

Process Improvement:

• Identifying opportunities and best practices to streamline commission processes and improve efficiency.
• Participating in the development and implementation of new systems or tools to support commission functions.
• Act as Subject Matter Expert (SME) for commission related processes and data, providing guidance and expertise on projects and cross-functional initiatives.

Qualifications

• Post-secondary education in a related field.
• 3+ years of experience in commission, financial reconciliations or a similar role.
• Strong analytical, problem-solving and technical skills.
• In-depth understanding of Group insurance principles and benefit plans, including health, dental, Life and disability insurance.
• Excellent communication and interpersonal skills, with the ability to communicate at the right level for the intended audience, including internal and external customers. 
• Strong attention to detail with the ability to identify relevant information and potential impacts.
• Strong problem solving and decision-making skills. 
• Ability to analyze data, identify trends, and make recommendations for improvements. 
• Ability to work independently and in a team environment.
• Strong organizational skills and time management skills.
• Strong Microsoft Office skills are required.

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