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Claims Supervisor

Date: May 23, 2021

Location: Fort Collins, CO, US, 80526

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview

The Claims Supervisor contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards. 



• The pay range for this position is $70,207 - $105,310 per year, depending on experience.



•Monday through Friday, 11:30 a.m. to 8:00 p.m. PST


Job Responsibilities

•  Provide exceptional customer service
•  Coordinate and supervise daily activities of claims team
•  Provide guidance and leadership to staff and specialists
•  Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and    business plans
•  Conduct or contribute to employee development, and  employee performance management  through coaching and following up on the development of their team’s technical competencies,
•  Conduct periodic review of claims files and coach team to strive for continuous improvement and development  by setting and tracking individual and team performance objectives
•  Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
•  Perform other duties as assigned


•  5 + years progressive insurance adjusting experience
•  College /University degree preferred
•  Insurance Professional Designation and a desire to continue relevant industry education (CPCU, etc.)
•  Effective customer service skills including empathy and concern for our customers
•  Excellent communication skills, both written and oral
•  Excellent investigative and analytical skills
•  Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
•  Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
•  Ability to coach, guide, and positively motivate employees
•  Excellent knowledge of automobile, habitational, farm and commercial policies
•  Excellent knowledge of medical and legal terminology
•  Detail oriented with a critical degree of accuracy regarding data entry
•  Exceptional advanced negotiation skills

Benefits and Other Total Rewards Components Include:

•  Medical, Dental and Vision
•  Flexible spending accounts (FSA)
•  Voluntary benefit plans – accident, hospital indemnity and critical illness
•  Supplemental short and long-term disability benefits
•  Life insurance
•  Enhanced 401K plan
•  Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of    18 days (135 hours)
•  You will be eligible for Wawanesa’s annual bonus plan, entitled “Goal Achievement Plan” (GAP), that rewards employees for driving Wawanesa’s success.
•  Tuition Assistance and much more


If you have questions about compensation and benefits, please contact our Human Resources department at 858-874-5404 or email



Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status.  If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process.  You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at


Nearest Major Market: Fort Collins
Nearest Secondary Market: Loveland