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Claims Service Representative II

Date: Jun 6, 2021

Location: Fort Collins, CO, US, 80526

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview

Claim Service Representative contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable recording and adjustment of non-complex auto and/or property claims through telephone and written correspondence.  


• The pay range for this position is $20.33-$30.48 per hour, depending on experience.
• This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.

Split schedule with Sundays and 1 weekday off
• Monday through Friday, 11:30 a.m. to 8:00 p.m. PST
• Saturday,  8:00 a.m. to 4:30 p.m. PST


Job Responsibilities

•  Provide exceptional customer service
•  Within a limited scope, interpret policy wordings, determine policy coverage and ensure appropriate reserving
•  Within a limited scope, investigate losses to determine liability
•  Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
•  Within a limited scope, negotiate with insureds, claimants, lawyers and insurers
•  Coordinate services with vendors and service providers
•  Adjust claims from inception to completion in a proactive manner
•  Maintain accurate records based on company standards and policies within the claims system
•  Remain up-to-date with legislative changes and trends in the insurance industry
•  Perform other duties as assigned


•  One year of insurance adjusting experience preferred
•  Working toward Insurance industry professional designation preferred
•  Exceptional customer service skills including empathy and concern for our customers
•  Strong communication skills, both written and oral
•  Strong investigative and analytical skills
•  Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
•  Detail oriented with a critical degree of accuracy regarding data entry
•  Strong negotiation skills
•  College/University degree is preferred
•  Position requires the ability to lift up to 5 lbs on a daily basis
•  Position requires low mobility throughout the branch buildings to meet internal customer demands


Benefits and Other Total Rewards Components Include:

•  Medical, Dental and Vision
•  Flexible spending accounts (FSA)
•  Voluntary benefit plans – accident, hospital indemnity and critical illness
•  Supplemental short and long-term disability benefits
•  Life insurance
•  Enhanced 401K plan
•  Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
•  You will be eligible for Wawanesa’s annual bonus plan, entitled “Goal Achievement Plan” (GAP), that rewards employees for driving Wawanesa’s success.
•  Tuition Assistance and much more


If you have questions about compensation and benefits, please contact our Human Resources department at 858-874-5404 or email


Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status.  If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process.  You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at


Nearest Major Market: Fort Collins
Nearest Secondary Market: Loveland