Senior Claims Examiner - Casualty Liability

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Date: May 20, 2023

Location: Edmonton, AB, CA, T6E-6A8 Calgary, AB, CA, T2R-0E4

Company: Wawanesa Insurance

Job ID: 6362 
 

We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations:  Alberta

 

The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada’s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com
 

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

 

Job Overview

The Senior Claims Examiner - Casualty Liability contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of highly complex, severe exposure auto/property/farm and commercial claims through the use of independent adjusters. The incumbent is also responsible for litigation management.

 

Job Responsibilities

  • Provide exceptional customer service
  • Interpret policy wordings, determine policy coverage and ensure appropriate reserving
  • Organize and direct the thorough investigation of claims through independent adjusters
  • Confer and direct legal counsel on claims requiring litigation
  • Attend mediations, arbitrations,  pre-trial conferences
  • Evaluate relevant information from sources such as lawyers, medical providers and other experts
  • Negotiate with insureds, claimants, lawyers and insurers
  • Coordinate services with vendors and service providers
  • Adjust claim from inception to completion in a proactive manner
  • Provide ongoing technical advice and guidance to junior and independent adjusting staff
  • Maintain accurate records based on company standards and policies within the claims system
  • Supplement the National Catastrophe Team as required for Corporate Catastrophe Response in any region
  • Remain up-to-date with legislative changes and trends in the insurance industry
  • Perform other duties as assigned

Qualifications

  • 7 + years progressive insurance adjusting experience
  • Previous experience with handling bodily injury liability claims is required
  • Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.)
  • Effective customer service skills including empathy and concern for our customers
  • Excellent communication skills, both written and oral
  • Excellent investigative and analytical skills
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Excellent knowledge of automobile, habitational, farm and commercial policies
  • Excellent knowledge of medical and legal terminology
  • Detail oriented with a critical degree of accuracy regarding data entry
  • Exceptional advanced negotiation skills
  • College/University degree preferred

LI-Remote

 

Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work!


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.


If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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