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Manager, Claims - Accident Benefits

Date: Jul 12, 2021

Location: Edmonton, AB, CA, T6E-6A8 Calgary, AB, CA, T2R-0E4

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview


The Manager, Accident Benefits Claims, contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team focusing on the achievement of departmental, regional and corporate key business goals and customer service standards.  

Job Responsibilities


•    Oversees and coaches the Accident Benefits Claims operation to ensure the work environment is respectful, challenging and rewarding and employees are maximized to their full potential

•    Implementation of business plans, providing leadership to successfully engage employees in performance and development to achieve business results aligned to our strategic priorities

•    Champions initiatives and is receptive to both employee resistance and acceptance, so that genuine understanding and commitment can occur.
•    Motivate, coach and inspire the team to provide exceptional customer experience during every interaction with policyholders
•    Ensure achievement and maintenance of claims processing standards within established guidelines
•    Provide guidance and direction on complex files
•    Identify and addresses training and developmental needs within the department
•    Conduct employee performance management and salary review process
•    Stays abreast of industry, regulatory and company changes or trends as they relate to the insurance industry
•    Performs other duties as assigned


•    10+ years Property and Casualty experience, including 3+ years of people management experience
•    Post-secondary education, and/or completed CIP 
•    Excellent leadership skills with the ability to coach, guide and positively motivate teams
•    Exceptional customer service skills including empathy and concern for our policyholders
•    Excellent interpersonal, presentation and communication skills 


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. We’re also proud to give our employees in Canada the flexibility to choose how and where they want to work. Options in most roles include work from the office, from home, or a hybrid mix of time spent at both.

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.