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Inside Claims Representative I - CAT Team - 14 month term

Date: May 11, 2022

Location: Edmonton, AB, CA, T6E-6A8 Toronto, ON, CA, M2P-2B7 Calgary, AB, CA, T2R-0E4 Winnipeg, MB, CA, R3G 0R5 Vancouver, British Columbia, CA, V6J-4Y3 Wawanesa, MB, CA, R0K-2G0

Company: Wawanesa Insurance


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may live and work anywhere that Wawanesa operates in Canada. 

The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

The Inside Claims Representative I contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of small to moderate property claims resulting from catastrophes, natural disasters and weather events by means of telephone and written correspondence.
Job Responsibilities

  • Provide exceptional customer service
  • Interpret policy wordings, determine policy coverage and ensure proper reserves
  • Investigate, evaluate and quantify small to moderate claims while adhering to Wawanesa’s adjusting guidelines
  • Abide by policies, procedures and Standard of Work documentation
  • Collaborate and negotiate with contractors, adjusters, and policy holders in a timely manner to ensure the proactive handling of claims
  • Adjust claims from inception to completion in a proactive manner with exceptional customer service always in mind. This includes losses resulting from natural disasters and any other claims as required
  • Write scope and estimate of loss using property estimating software Xactimate
  • Collaborate with various stakeholders to enhance development within the Catastrophe Claims process.
  • Collaborate with other teams within the property department
  • Keep accurate notes/documentation, ensuring the systems of record are up to date and comprehensive
  • Maintain excellent knowledge and understanding of policy coverages and industry standards
  • Perform other duties as assigned


  • Chartered Insurance Professional (CIP) designation or actively pursuing
  • Post-Secondary degree is preferred
  • Exceptional customer service skills demonstrating empathy and concern for our customers
  • Knowledge of property estimating software, Xactware knowledge is an asset
  • Strong teamwork skills with the ability to collaborate with others
  • Ability to interpret and quantify property damage estimates
  • Ability to work overtime hours as required and approved
  • Excellent communication skills, both written and oral
  • Excellent investigative, analytical and negotiation skills
  • Highly proficient in time management and organizational skills with the ability to prioritize work in a fast paced, high demand & changing environment
  • Detail oriented with a critical degree of accuracy regarding data entry



Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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