Claims Adjuster 1 - Auto Physical Damage

Date: Feb 16, 2024

Location: Edmonton, AB (Hybrid), CA Calgary, AB (Hybrid), CA

Company: Wawanesa Insurance

Job ID: 5697 

Working Business Language: English


At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Calgary, AB; Edmonton, AB


The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada’s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

The Claims Adjuster 1, Auto Physical Damage contributes to Wawanesa's goals of delivering an exceptional and consistent member experience through the fair and equitable adjustment of low complexity auto physical damage claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim.  The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.


Job Responsibilities


  • Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy. 
  • Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.   
  • Adjustment of low complexity auto physical damage claims.
  • Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
  • Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, third party adjusters, and auto repair facilities.
  • Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources.
  • Collaborate directly with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization to coordinate services.
  • Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional customer experience.
  • Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
  • Remain up to date with legislative changes and trends in the insurance industry as well as complying with all provincial requirements.
  • Support CAT plan as necessary, including potentially assisting on claims outside of your service area.
  • Perform other duties as assigned.



  • Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
  • 1 year of insurance or Customer service experience preferred.
  • Post-secondary degree is preferred.
  • Willingness to work toward Chartered Insurance Professional (CIP) designation and where required, dedicated to reach the proper licensing requirements.
  • Excellent communication skills; listening, written, and spoken.
  • Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
  • Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
  • Good negotiation, decision making and critical thinking skills as well as a willingness to improve
  • Strong teamwork skills with the ability to collaborate with others.

Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work! 

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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