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Inside Claims Representative I - Auto Physical Damage

Date: May 14, 2022

Location: Edmonton, AB, CA, T6E-6A8 Calgary, AB, CA, T2R-0E4 Winnipeg, MB, CA, R3G 0R5 Toronto, ON, CA, M2P-2B7 Vancouver, British Columbia, CA, V6J-4Y3

Company: Wawanesa Insurance

 

We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may live and work anywhere that Wawanesa operates in Canada. 
 

The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
 

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

 

Job Overview

The Inside Claims Representative I contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of small to complex auto claims by means of telephone and written correspondence.

 

Job Responsibilities

 

  • Provide exceptional customer service
  • Interpret policy wordings, determine policy coverage and ensure appropriate reserving
  • Investigate losses to determine liability
  • Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
  • Negotiate with insureds, claimants, lawyers and insurers
  • Coordinate services with vendors and service providers
  • Adjust claims from inception to completion in a proactive manner
  • Maintain accurate records based on company standards and policies within the claims system
  • Perform other duties as assigned

Qualifications

  • Effective customer service skills demonstrating empathy and concern for customer satisfaction
  • Good communication skills, both written and oral
  • Good investigative and analytical skills
  • Good time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Detail oriented with a critical degree of accuracy regarding data entry
  • Good negotiation skills
  • College/University degree is preferred

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 


Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.


If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.


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