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Catastrophe Claims Representative II (Alberta, Remote or Hybrid)

Date: Mar 10, 2023

Location: Edmonton, AB, CA, T6E-6A8 Calgary, AB, CA, T2R-0E4 Red Deer, AB, CA, T4R-1M9 Lethbridge, AB, CA, T1H-3R7

Company: Wawanesa Insurance

Job ID: 6013 

We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: Alberta, must be available to work 8:00am - 4:30pm Mountain Time. 


The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

The Catastrophe Claims Representative II, contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of small, moderate to high complexity property claims resulting from catastrophes, Natural Disasters and weather events. This role is responsible for applying and explaining policy coverages and documenting claim files while maintaining an exceptional customer experience throughout the life of a claim. 
Job Responsibilities

  • Providing direction and support to our policy holders through the life of the claim, by providing exceptional customer service delivered with empathy
  • Interpret policy wordings, determine policy coverage 
  • Establishing timely and accurate loss and expense reserves through the life of the claim
  • Conducting a comprehensive investigation on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to refer claims to appropriate internal teams/stakeholders 
  • Adhering to policies, procedures and Standard of Work documentation
  • Coordinating and managing services with vendors and service providers. Evaluating and reconciling relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
  • Communicating with policy holders in a timely and proactive manner, by means of voice to voice, written and digital correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner
  • Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while delivering an exceptional customer experience
  • Demonstrating highly proficient skills to review repair estimates, create narrative scopes and generate intermediate to advanced level estimates using an estimating software system
  • Working in partnership with other claims staff in both an individual and team-oriented capacity
  • Providing ongoing technical advice, guidance, peer coaching and mentoring to claims staff
  • Maintaining detailed and accurate records based on company standards and policies within the claims system
  • Maintaining an effective and current diary system and document claim file activities in accordance with established procedures
  • Demonstrating strong organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
  • Managing a high volume of new claims and inventory in a fast-paced environment
  • Maintaining and demonstrating excellent knowledge and understanding of policy coverages, while complying with regional regulatory & licensing requirements (as applicable), 
  • Remaining current with legislative changes and trends in the insurance industry
  • Potential need to travel on short notice to select Natural Disaster events and remaining on location for extended periods of time.
  • May be required to support non-Catastrophe related claims 


  • Minimum 3 years insurance adjusting or equivalent experience 
  • Working toward Chartered Insurance Professional (CIP) designation which would include supporting adjuster licensing requirements
  • College/University degree is preferred or equivalent experience
  • Exceptional customer service skills including empathy and concern for our customers
  • Strong teamwork skills with the ability to collaborate with others
  • Ability to interpret and quantify property damage estimates
  • Ability to travel across Canada on short notice
  • Ability to work overtime hours as required and approved
  • Excellent communication skills, both written and oral
  • Excellent investigative and analytical skills
  • Highly proficient in time management and organizational skills with the ability to prioritize work in a fast paced, high pressure work environment
  • Detail oriented with a critical degree of accuracy regarding data entry
  • Excellent negotiation skills
  • Experience utilizing computer technology such as Microsoft Office, email, Web-enabled applications and database software required
  • Ability to manage a high claim inventory and high new claim intake, which may include the ability to work extra time on weeknights and weekends. Availability during peak Catastrophe season is required.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
  • Strong problem solving and critical thinking skills. Ability to draw valid conclusions and effectively communicate them.
  • Self driven with a strong commitment to ongoing education, development and learning


Wawanesa is proud to be one of Manitoba's Top Employers for 2022 recognizing that we are an exceptional place to work!

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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