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Manager, Claims-Property

Date: Mar 30, 2021

Location: Calgary, AB, CA, T2R-0E4 Edmonton, AB, CA, T6E-6A8

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview


The Property Claims Manager contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team focusing on the achievement of departmental, regional and corporate key business goals and customer service standards.  


The ideal candidate, is an experienced P+C Property Claims Manager, who is looking to grow their career with this diverse and high performing team in Alberta.
Job Responsibilities

•    Oversees and coaches the Property Claims operation to ensure the work environment is respectful, challenging and rewarding and employees are maximized to their full potential

•    Implementation of business plans, providing leadership to successfully engage employees in performance and development to achieve business results aligned to our strategic priorities

•    Champions initiatives and is receptive to both employee resistance and acceptance, so that genuine understanding and commitment can occur.
•    Motivate, coach and inspire the team to provide exceptional customer experience during every interaction with policyholders
•    Ensure achievement and maintenance of claims processing standards within established guidelines
•    Provide guidance and direction on complex files
•    Identify and addresses training and developmental needs within the department
•    Conduct employee performance management and salary review process
•    Stays abreast of industry, regulatory and company changes or trends as they relate to the insurance industry
•    Performs other duties as assigned


•    10+ years Property and Casualty experience, including 3+ years of people management experience
•    Post-secondary education, and/or completed CIP 
•    Excellent leadership skills with the ability to coach, guide and positively motivate teams
•    Exceptional customer service skills including empathy and concern for our policyholders
•    Excellent interpersonal, presentation and communication skills 
•    Strong business acumen with excellent analytical and problem-solving skills with the ability to recognize and identify critical issues
•    Effective organizational skills and a demonstrated ability to deliver results in a fast-paced dynamic environment 
•    Strong knowledge of personal and commercial property policy wordings


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).  Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all applicants.