Inside Claims Representative-Claims Service Team
Date: Jun 11, 2019
Location: Edmonton, AB, CA, T6E-6A8 Calgary, AB, CA, T2R-0E4
Company: Wawanesa Insurance
Are you looking for an empowering and progressive place to build your career? Do you have a strong background in Customer Experience and a keen interest in Insurance?
We are looking for amazing individuals to join our Claims Service Team.
Our ideal candidate is a positive, performance driven person with a passion for learning. You will bring your ability to create an exceptional experience for our claimants and we will provide you with all the resources that you need to be a successful Claims Adjuster.
Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.
Job Overview
Position Summary:
Reporting to the Claims Supervisor, as an Inside Claims Representative, you will contribute to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of auto claims by telephone and written correspondence.
Job Responsibilities:
• As part of the Claims Service Team, you will provide an exceptional experience to both clients and colleagues alike.
• You will interpret policy wordings, determine coverage and ensure accurate information is presented to parties involved.
• You will be adaptable to a changing environment where new challenges present themselves daily.
• You will effectively manage and maintain accurate records based on our standards and policies within the claims environment.
• You will be able to communicate effectively through both telephone and written correspondence.
• You will evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses.
Characteristics of Successful Candidate
• Exceptional Customer Service skills, including empathy and concern for our clients
• Excellent communication skills, both written and verbal
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Excellent knowledge of policy wordings of all lines of business, corporate guidelines, policies and procedures
• Detail oriented with a critical degree of accuracy regarding data entry
Ideally you:
• Have previous experience working in a Contact Centre
• Have previous Insurance adjuster experience
• Are working towards your Chartered Insurance Professional (CIP) designation
• Have a College Diploma or University Degree
**The successful candidate for this position may be located in Edmonton or Calgary.
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan). Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
Accommodations are available as needed for all applicants.
