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Accident Benefits Representative II

Date: Jul 16, 2021

Location: Calgary, AB, CA, T2R-0E4 Grande Prairie, AB, CA, T8V-7X6 Lethbridge, AB, CA, T1H-3R7 Red Deer, AB, CA, T4R-1M9 Lloydminster, AB, CA, T9V-3M7 Edmonton, AB, CA, T6E-6A8

Company: Wawanesa Insurance

 

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
 
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

 

Job Overview

The Accident Benefits Representative II contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of first party claims falling under relevant legislation.

 

 

Job Responsibilities

  • Provide exceptional customer service
  • Interpret policy wordings , determine policy coverage and ensure appropriate reserving  
  • Investigate and manage first party injury claims by telephone and correspondence
  • Coordinate services with vendors and service providers
  • Liaise with claimants, doctors and rehabilitation specialists
  • Prepares files for arbitration and litigation
  • Adjust claims from inception to completion in a proactive manner
  • Maintain accurate records based on company standards and policies within the claims system
  • Keep apprised of current changes and trends in the accident benefits/insurance industry through legislation, arbitration decisions, case law, etc.
  • Perform other duties as assigned

Qualifications

  • 2+ years insurance adjusting experience
  • Working toward Chartered Insurance Professional (CIP) designation
  • Good knowledge of medical terminology
  • Effective customer service skills including empathy and concern for our customers
  • Excellent communication skills, both written and oral
  • Strong investigative and analytical skills
  • Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Detail oriented with a critical degree of accuracy regarding data entry
  • Strong negotiation skills
  • College/University degree is preferred

 

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. We’re also proud to give our employees in Canada the flexibility to choose how and where they want to work. Options in most roles include work from the office, from home, or a hybrid mix of time spent at both.
 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.


If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.