Supervisor, Claims - Casualty (Property Liability)
Date: Nov 12, 2025
Location: Calgary, AB (Hybrid), CA Lethbridge, AB (Hybrid), CA Edmonton, AB (Hybrid), CA
Company: Wawanesa Insurance
Job ID: 9562
Working Business Language: English
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $90, 000- $130, 000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Calgary, AB; Edmonton, AB; Lethbridge, AB.
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Supervisor, Claims - Casualty (Property Liability) contributes to Wawanesa's goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and member experience standards
Job Responsibilities
- Provide leadership and direction to support the Casualty claims teams, with a focus on properly managing the significant financial component associated with Casualty claims.
- Provide timely and proactive communication to the claims teams and ensure they can in turn effectively respond to all inquiries in a timely and professional manner.
- Leadership of teams handling Casualty claims of low to high complexity, including large loss.
- Contribute to employee development and performance management through effective feedback and coaching on the development of skills and competencies.
- Encouraging others to implement better approaches to address problems and opportunities.
- Leading the implementation and acceptance of change within the workplace.
- Achieve key metrics targets by organizing, monitoring workflow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans.
- Provide guidance and support to adjusters in the review and interpretation of policy wordings and coverage.
- Conduct claim file reviews and coach team to strive for continuous improvement and development by setting and tracking individual and team performance targets.
- Provide direction and leadership in areas such as Liability determination, investigation, policy interpretation, settlement, negotiations and establishing reserves for claims.
- Utilize reporting to monitor and address emerging trends in the areas of reserving, severity and the external environment.
- Demonstrating and maintaining excellent knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable).
- Remain current in of legislative changes, industry and competitive market trends to support process improvements and exceptional claims handling.
- Other responsibilities and projects as they arise.
Qualifications
- Minimum of 5 years’ experience in the Property & Casualty insurance industry, with a strong focus on liability coverage.
- 1-2 years of people management experience considered an asset.
- Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
- Excellent communication and interpersonal skills, with the ability to communicate at the right level for the audience.
- Strong leadership skills including the ability to positively motivate, coach and engage teams.
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
- Excellent knowledge of policy wordings in all lines of business, corporate guidelines, policies and procedures.
- Excellent investigative, negotiating and analytical skills.
- Post-secondary degree is preferred.
- Chartered Insurance Professional (CIP), or working towards designation and where required, dedicated to reach the proper licensing requirements.
Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
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