Manager, National Catastrophe Response Team

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Date: Oct 22, 2025

Location: Calgary, AB (Hybrid), CA Winnipeg, MB (Hybrid), CA Edmonton, AB (Hybrid), CA Montreal, QC (Hybrid), CA Lethbridge, AB (Hybrid), CA Dartmouth, NS (Hybrid), CA Moncton, NB (Hybrid), CA Kitchener, ON (Hybrid), CA North York - Toronto, ON (Hybr, CA Wawanesa, MB (Hybrid), CA Ottawa, ON (Hybrid), CA Vancouver, BC (Hybrid), CA

Company: Wawanesa Insurance

 

Job ID: 9520 


Working Business Language: This role is considered a head-office role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English.  As such, the successful candidate must be fully proficient in English.   
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $100, 000- $150, 000. Candidates with salary expectations outside of the range are still encouraged to apply.

 

About Us
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS. 
 

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

 

The Manager, National Catastrophe Response Team, contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience.  As the Manager, National Catastrophe Response Team, you will provide oversight and direction to ensure optimal response to catastrophe (CAT) events and to maintain excellent customer service expectations. 

 

Job Responsibilities

 

  • Lead Wawanesa’s response to CAT events, including direct management of events on behalf of affected regions.
  • Deliver exceptional customer service throughout all CAT operations.
  • Build and maintain strong relationships with the National CAT Team and regional claims operations.
  • Provide technical and operational support to CAT team members.
  • Identify and address training and development needs within the department.
  • Conduct quality assurance file reviews and implement Claims Performance recommendations.
  • Participate in recruitment and selection of new CAT team members.
  • Oversee development and rollout of CAT-related training programs across regions.
  • Ensure compliance with Provincial Workplace Health and Safety regulations.
  • Review and approve reserves and payments exceeding team authority levels.
  • Provide ongoing management-level reporting on CAT losses (e.g., close-out rates, cycle-time reviews).
  • Analyze CAT Post Assessment Forms and apply lessons learned for continuous improvement.
  • Stay current with property repair procedures, materials, and industry trends.
  • Conduct performance and salary reviews for CAT Team Supervisors.
  • Travel as required to CAT events and team locations.
  • Perform other duties as required.

Qualifications

 

  • Minimum 10 years of experience in Property Claims, including CAT adjuster experience.
  • At least 2 years of people management experience.
  • College diploma or university degree (equivalent experience may be considered).
  • CIP designation or actively working toward it is preferred.
  • Strong proficiency in XactAnalysis and Xactimate.
  • Excellent time management and organizational skills in a fast-paced environment.
  • Solid understanding of Provincial Workplace Health and Safety regulations.
  • Exceptional written and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • Proven ability to foster teamwork and collaboration.
  • Experience with ClaimCenter is an asset.
  • Valid driver’s license with a clean driving record.
  • Ability to travel within Canada.
  • Bilingualism in English and French is considered an asset.

Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!

Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

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