Field Catastrophe Claims Representative

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Date: Apr 20, 2026

Location: Calgary, AB (Hybrid), CA North York - Toronto, ON (Hybr, CA Dartmouth, NS (Hybrid), CA Winnipeg, MB (Hybrid), CA Vancouver, BC (Hybrid), CA Edmonton, AB (Hybrid), CA Lethbridge, AB (Hybrid), CA Kitchener, ON (Hybrid), CA Moncton, NB (Hybrid), CA Wawanesa, MB (Hybrid), CA Ottawa, ON (Hybrid), CA

Company: Wawanesa Insurance

 

Job ID: 9996 


Employment Type: Existing Role

Working Business Language: English
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary for this role starts at: $75,000.

 

About Us
This role is designated as fully remote. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB; Dartmouth; NS. 
 

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

As a Field Catastrophe Claims Representative, you’ll deploy to natural disasters, large‑loss and complex claim events across Canada—conducting on-site inspections, investigations, and damage assessments for residential and commercial property losses. Using industry-leading estimating software, you’ll create accurate repair estimates, support fair and timely claim resolution, and partner closely with policyholders, contractors, and internal teams. This role requires travel on short notice and may involve extended assignments in impacted regions. 

 

Job Responsibilities

  • Inspect, investigate, evaluate, and quantify residential and commercial property damage claims (task-based or full-file), including catastrophe/natural disaster and other complex losses as assigned.
  • Travel across Canada as needed to support catastrophe response and surge claim volumes, including short-notice deployments.
  • Apply and clearly communicate policy coverages, regional regulatory requirements, and Occupational Health and Safety (OHS) practices throughout the claim lifecycle.
  • Partner with policyholders, contractors, and internal adjusting teams to drive proactive claim handling, timely updates, and a high-quality customer experience.
  • Prepare and review repair estimates, complete re-inspections, and support dispute resolution and settlement discussions as required.
  • Maintain accurate, detailed file notes and documentation; ensure systems of record are current, complete, and audit-ready.
  • Follow company policies, procedures, and Standard of Work documentation to ensure consistent, compliant claim outcomes.
  • Participate in technical upgrading and continuous learning; stay current on repair methods, materials, and industry best practices.
  • Collaborate with stakeholders to develop and deliver training, sharing expertise to support the growth and capability of others.
  • Identify when specialized expertise is required and recommend/engage appropriate experts and vendors (e.g., engineers, contents evaluation firms).
  • Support the handling of large-loss and complex claims, escalating issues and collaborating across teams to achieve timely resolution.
  • Perform other related duties as assigned to support team objectives and catastrophe response operations.

Qualifications

  • 3+ years of property field adjusting (or equivalent), including strong estimating experience (Xactware).
  • Available for short-notice travel across Canada, including extended deployments.
  • Able to work approved overtime when required.
  • Adaptable and resilient in a fast-changing environment.
  • Collaborative teammate with the ability to coach/train others.
  • Strong written and verbal communication.
  • Highly organized; able to prioritize and manage multiple files.
  • Strong negotiation and settlement skills.
  • Customer-focused, empathetic, and solutions-oriented.
  • Post-secondary education is an asset.


Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.