When it comes to insurance, claims are the moment of truth – for us and our customers. It's delivering on the policy and promise to the customer and ensuring that we live up to the mutual respect that is part of our business model. Our vision is to provide a claims experience that is consistent, efficient, and tailored to meet our customers' needs. We work directly with customers and assist them with filing insurance claims and answering questions about the claims process. We collect information about the claim, ensure the proper forms are filled out, and work with other insurance professionals to ensure claims are filed and closed within a reasonable time frame. We determine whether a party claiming loss due to property damage, bodily injury, etc., is owed a payment under an insurance policy and determine what that amount is.

The following are some of the jobs in Claims:

• Inside Claims Representative
• Claims Supervisor
• Claims Manager
• Accident and Benefits Representative  
• Bodily Injury Representative
• Claims Investigator